Frequently Asked Questions

Thank you for your interest in attending the 2023 Families Learning Conference. The following are frequently asked questions. If you do not see the answer to your question below, please email us at

Jump down to: General Information //  Registration Information // Hotel and Travel Information // Speakers and Sessions Information

General Information

When is the Conference?

The 2023 Families Learning Conference will occur Monday, Oct. 23 through Wednesday, Oct. 25, in Omaha, Nebraska.

Where is the Conference being held?

The conference will take place at the Hilton Omaha in Omaha, Nebraska.

What is the 2023 Families Learning Conference about?

The Families Learning Conference is for passionate people looking for innovative family learning strategies and practices to support families in reaching their academic and economic goals. Attending will provide exposure to a network of peers and funders, industry knowledge, and new teaching methods that contribute to a holistic approach to family engagement.

Who attends the Conference?

The Families Learning Conference attracts educators spanning preschool to adult learning, literacy practitioners, staff of community-based organizations and coalitions, librarians, parent leaders, funders, policymakers, researchers, and anyone with a vested interest in improving the lives of families.

Will translation and interpretation services be offered?

NCFL is committed to language justice and will provide interpretation based on the needs of our attendees. During the registration process, registrants have the opportunity to indicate their language preference.

Does the Conference accommodate persons with disabilities?

NCFL is committed to serving all attendees who have disabilities and adheres to the guidelines set forth in the Americans with Disabilities Act. Attendees requiring special accommodations should contact

Are there opportunities for sponsors and exhibitors at the Conference?

Yes. For information and pricing, contact Rebecca Barnwell at

Does the Conference give school credits or Continuing Education Units (CEUs)?

NCFL is pursuing CEU certification and will publish the information when it is available. Additionally, attendees will have the opportunity to download a certificate of attendance through the virtual platform.

Virtual Platform Information

How do I access the virtual conference?

Registrants will be emailed instructions for accessing the virtual platform before the event start. Once you are registered, ensure you receive this notification by adding to your email provider’s list of safe senders.

When will I be able to access the virtual platform?

Registrants will be able to access parts of the virtual platform before the event start. On Tuesday, October 25, presentation content will be accessible. Registrants will receive email notification when access is available. Once you are registered, ensure you receive this notification by adding to your email provider’s list of safe senders.

Help! I can not access the virtual platform.

Email for help accessing the platform.

What browsers are supported?

The virtual event platform is compatible with the latest versions of Firefox, Chrome, Microsoft Edge, and Safari. For best results, use Chrome. Not sure which browser you’re using? Find out by clicking here. Using an outdated browser can leave you more vulnerable to security risks, slow down performance, and cause some websites to behave incorrectly. Download the latest version for Firefox, Chrome, Microsoft Edge, and Safari.

I did not receive an email verification code. What do I do?

First, please confirm that you are registered for the event. You should have received a confirmation email. Check your spam/junk folder for the verification code.  Make sure you logged in with your registered email address. Another option is to click on the “didn’t receive code link.” If all else fails, email

Is the virtual platform mobile friendly?

Yes. The platform is mobile friendly and responsive but you’ll have the best viewing experience on a larger screen.

Why did I get logged out?

For privacy reasons, your login only stays valid for 72 hours. You will also be logged out after 24 hours of inactivity. You will need to request a new verification code once your login expires.

I am getting a “Website 404: Page not found” error message. Why?

The platform runs best on Google Chrome. If you are using a different web browser we recommend you switch.  If you’re still experiencing the error, refresh your webpage, clear your cache and cookies, or try going into incognito mode.

Registration Information

What is the Conference registration fee?

The cost of the three-day conference is $595. The cost for one-day attendance is $295.

What is included in the three-day registration fee?

The three-day registration fee includes admission into the conference events and sessions from Monday, October 23 to Wednesday, October 25. This includes the conference welcome event and Tuesday’s evening dinner event.

What is included in the one-day registration fee?

The one-day registration fee includes admission into the conference events on the day of your choosing (either Monday or Tuesday), as well as the event hosted on that day.

How do discount codes work?

Discount codes apply to one three-day registration only until 11:59 p.m. Pacific Time on the date specified. No more than one discount code can be used per order.

Can I register online?

Online registration is at

Can I pay with a purchase order or check?

To pay by purchase order or check, registrants may either register online or download and complete the registration form located at

If registering online and paying by check, mail check to National Center for Families Learning, ATTN: Conference, 325 W. Main St., Ste. 300, Louisville, KY 40202. Make sure to include the name of registrant and confirmation number.

If registering online and paying by purchase order, a copy of the actual signed purchase order must be submitted to, faxed to 502-212-4840, or mailed to National Center for Families Learning, ATTN: Conference, 325 W. Main St., Ste. 300, Louisville, KY 40202. Make sure to include the name of registrant and confirmation number.

Registrations will not be approved until the signed purchase order or check is submitted. Purchase orders and checks submitted without registration forms or registrant’s name and confirmation number cannot be processed.

What is NCFL’s cancellation policy?

A full refund minus a $75 administration fee will be issued if NCFL receives cancellation from the registrant in writing by Monday, September 25, 2023. NCFL will not be held responsible for, nor issue refunds based on, illness, travel or weather-related interruptions, or other independent issues requiring cancellation after September 25, 2023. Registration substitutions are permitted.

How do I cancel?

Reach out using one of the following methods with the registrant’s name and confirmation number.


National Center for Families Learning
ATTN: Conference dept.
325 W. Main St., Ste. 300
Louisville, KY 40202

Fax: 502-212-4840

Speakers and Sessions Information

What is the process to become a concurrent session presenter?

The 2023 Call for Proposals closed on Friday, April 7.

What is the format for each day of Conference?

Tuesday, Oct. 25 and Wednesday, Oct. 26 kick off with a General Session. Afterward, concurrent sessions divided into time blocks will begin.

What are the content strands?

The Conference’s strands are Family Literacy, Family Engagement, Family Leadership, Research and Evaluation, and Policy and Advocacy.

How long are sessions?

The Conference’s session lengths are currently being finalized.

When will the descriptions of all sessions be on this website?

The finalized schedule will be posted at in the summer of 2023. Updates regarding speakers and special sessions will be posted as they are confirmed.