Frequently Asked Questions

Thank you for your interest in attending the 2023 Families Learning Conference. The following are frequently asked questions. If you do not see the answer to your question below, please email us at conference@familieslearning.org.

Jump down to: General Information //  Registration Information // Hotel Information // Speakers and Sessions Information// Mobile App Information


General Information

When is the Conference?

The 2023 Families Learning Conference will occur Monday, Oct. 23 through Wednesday, Oct. 25, in Omaha, Nebraska.

Where is the Conference being held?

The conference will take place at the Hilton Omaha in Omaha, Nebraska. The address is 1001 Cass Street, Omaha, Nebraska 68102.

What is the 2023 Families Learning Conference about?

The Families Learning Conference is for passionate people looking for innovative learning strategies and resources to support families in reaching their academic and economic goals. Attendees will gain practices and ideas to create equitable and relevant family learning experiences; exposure to a national network of family-facing professionals, researchers, policymakers, and funders; and inspiration and renewed energy for their work.

Who attends the Conference?

The Families Learning Conference attracts educators spanning preschool to adult learning, literacy practitioners, staff of community-based organizations and coalitions, librarians, parent leaders, funders, policymakers, researchers, and anyone with a vested interest in improving the lives of families.

Will translation and interpretation services be offered?

NCFL is committed to language justice and will provide interpretation based on the needs of our attendees. During the registration process, registrants have the opportunity to indicate their language preference.

Does the Conference accommodate persons with disabilities?

NCFL is committed to serving all attendees who have disabilities and adheres to the guidelines set forth in the Americans with Disabilities Act. Attendees requiring special accommodations should contact conference@familieslearning.org.

Are there opportunities for sponsors and exhibitors at the Conference?

Yes. For information and pricing, contact Rebecca Barnwell at rbarnwell@familieslearning.org.

Does the Conference give school credits or Continuing Education Units (CEUs)?

NCFL is pursuing CEU certification and will publish the information when it is available. Additionally, attendees will receive a certificate of attendance in the printed program.


Registration Information

What is the Conference registration fee?

The cost of the three-day conference is $595. The cost for one-day attendance is $295.

What is included in the three-day registration fee?

The three-day registration fee includes admission into the conference events and sessions from Monday, October 23 to Wednesday, October 25. This includes the conference welcome event and Tuesday’s evening dinner event.

What is included in the one-day registration fee?

The one-day registration fee includes admission into the conference events on the day of your choosing (either Monday or Tuesday), as well as the event hosted on that day.

How do discount codes work?

Discount codes apply to one three-day registration only until 11:59 p.m. Pacific Time on the date specified. No more than one discount code can be used per order.

Can I register online?

Online registration is at conference.familieslearning.org/register.

Can I pay with a purchase order or check?

To pay by purchase order or check, register online at conference.familieslearning.org/register and reach out to us to receive our w9 form by emailing conference@familieslearning.org.

If registering online and paying by check, mail check to National Center for Families Learning, ATTN: Conference, 325 W. Main St., Ste. 300, Louisville, KY 40202. Make sure to include the name of registrant and confirmation number.

If registering online and paying by purchase order, a copy of the actual signed purchase order must be submitted to conference@familieslearning.org or mailed to National Center for Families Learning, ATTN: Conference, 325 W. Main St., Ste. 300, Louisville, KY 40202. Make sure to include the name of registrant and confirmation number.

Registrations will not be approved until the signed purchase order or check is submitted. Purchase orders and checks submitted without registration forms or registrant’s name and confirmation number cannot be processed.

What is NCFL’s cancellation policy?

A full refund minus a $75 administration fee will be issued if NCFL receives cancellation from the registrant in writing by Monday, September 25, 2023. NCFL will not be held responsible for, nor issue refunds based on, illness, travel or weather-related interruptions, or other independent issues requiring cancellation after September 25, 2023. Registration substitutions are permitted.

How do I cancel?

Reach out using one of the following methods with the registrant’s name and confirmation number.

Email: conference@familieslearning.org

Mail:
National Center for Families Learning
ATTN: Conference dept.
325 W. Main St., Ste. 300
Louisville, KY 40202


Hotel Information

Where is the Conference being held?

The conference will take place at the Hilton Omaha in Omaha, Nebraska. The address is 1001 Cass Street, Omaha, Nebraska 68102.

Is there a room block for attendees?

Yes. The room block rate for the 2023 Families Learning Conference expires on Monday, October 2, 2023. To receive our room block rate of $188 per night plus tax, attendees must use our custom reservation link found at conference.familieslearning.org/hotel. This rate also applies 3 days before and 3 days after the regular Conference days, based on hotel availability.

How can I make my hotel reservation?

Please use our custom reservation link found at conference.familieslearning.org/hotel to receive our discounted room block rate. Attendees may also call 1-402-998-3400 and mention the NCFL Families Learning Conference.

The Hilton Omaha is sold out of rooms. Will more be added?

NCFL is monitoring our room block and will request more rooms to our room block based on demand and hotel availability. If no more rooms are available, we will seek an overflow hotel and provide the link to reserve at conference.familieslearning.org/hotel.

What is the parking rate at the Hilton Omaha?

Overnight parking and daily self-parking will be $11 for attendees.


Speakers and Session Information

What is the process to become a concurrent session presenter?

NCFL opens a call for presentation proposals several months before the event. The 2023 Call for Proposals closed on Friday, April 7.

What is the format for each day of Conference?

Monday, Oct. 23 and Tuesday, Oct. 24 kick off with a General Session. Afterward, concurrent sessions divided into time blocks will begin. Wednesday, Oct. 25 will offer a half day of content.

Will presentations be offered virtually?

No, the 2023 Families Learning Conference will be held in-person and virtual presentations will not be offered this year.

What are the content strands?

The Conference’s strands are Family Literacy, Family Engagement, Family Leadership, Research and Evaluation, and Policy and Advocacy.

How long are sessions?

The Conference’s session lengths are currently being finalized.

When will the descriptions of all sessions be on this website?

The finalized schedule will be posted at conference.familieslearning.org/schedule in the summer of 2023. Updates regarding speakers and special sessions will be posted as they are confirmed.


Mobile App Information

How do I access the conference mobile app?

Registrants will be emailed instructions for accessing the mobile app before the event start. Once you are registered, ensure you receive this notification by adding @cvent-planner.com to your email provider’s list of safe senders.

When will I be able to access the mobile app?

In October 2023, registrants will receive email notification when access is available. Once you are registered, ensure you receive this notification by adding @cvent-planner.com to your email provider’s list of safe senders.

I can’t download the app. Is there another way to access the information?

In addition to a printed program with event information, attendees will be able to access conference content on the latest versions of Firefox, Chrome, Microsoft Edge, and Safari. For best results, use Chrome. Not sure which browser you’re using? Find out by clicking here. Using an outdated browser can leave you more vulnerable to security risks, slow down performance, and cause some websites to behave incorrectly. Download the latest version for Firefox, Chrome, Microsoft Edge, and Safari.

I did not receive an email verification code. What do I do?

First, please confirm that you are registered for the event. You should have received a confirmation email. Check your spam/junk folder for the verification code.  Make sure you logged in with your registered email address. Another option is to click on the “didn’t receive code link.” If all else fails, email conference@familieslearning.org.

Why did I get logged out?

For privacy reasons, your login only stays valid for 72 hours. You will also be logged out after 24 hours of inactivity. You will need to request a new verification code once your login expires.

I am getting a “Website 404: Page not found” error message. Why?

The platform runs best on Google Chrome. If you are using a different web browser we recommend you switch.  If you’re still experiencing the error, refresh your webpage, clear your cache and cookies, or try going into incognito mode.